Both home buyers and trade customers can still order indoor and outdoor furniture that is out of stock, however, this cannot be done on our website. If you are interested in purchasing something that is currently out of stock, please contact our Customer Care team at support@leisurebench.co.uk. They can tell you when the item is due to come back into stock and can help you with placing the order. Once the order has been paid for, it will be placed on back order ready for when we have stock of your requested furniture again.

Yes, we do. At LeisureBench we can offer an assembly service to both home and commercial buyers for any of our indoor and outdoor furniture. This service starts from £10 + VAT per item, depending on what item(s) you order. You can arrange this with our Customer Care team or simply select the "White Glove" delivery option when placing your order on our website. Please also note that delivery costs are usually higher with assembled furniture as well, due to the size and volume increase of the order.

We do! Engraving and plaques for our hardwood benches or just plaques for our softwood benches is an option. Character numbers will depend on the furniture and/or plaque that you choose. We request that you email us the exact wording that you require to support@leisurebench.co.uk and we will work with you to make sure this fits perfectly. Please allow up to 10 working days for your plaque or engraving to be processed.

Once you have been through the checkout process on our website and confirmed your order, an order acknowledgement screen will appear.

This includes an order reference number. We recommend that you make record of this, so that you can refer back to it.

You will also receive a confirmation email to the address provided whilst making your order.

If you have attempted to make a payment and it has declined, you will need to contact your card provider.

Unfortunately, we are not able to accept payment via AMEX at this moment in time. We can accept most other major credit/debit cards.

Almost all of our indoor and outdoor furniture is shipped flat packed as standard.

We can offer an assembly service to both home and commercial buyers for any of our furniture. This service starts from £10 + VAT per item, depending on what item(s) you order. You can arrange this with our Customer Care team or simply select the "White Glove" delivery option when placing your order on our website. Please also note that delivery costs are usually higher with assembled furniture as well, due to the size and volume increase of the order.

You can request to pay by invoice by contacting our Customer Care Team at support@leisurebench.co.uk. 

Yes, of course. The LeisureBench website allows payment through a few different options. Please add your chosen furniture to 'My Basket' and proceed to check out. Once you have completed steps 1, 2 and 3 please select the payment method 'Pay by BACs' at step 4. Once you have confirmed your order, an invoice containing our BACs details will be emailed directly to you from our Customer Care team. When making payment, please reference your order number, this will look something like 'LB-N2-123'.

Yes, you can. Please contact our Customer Care team at support@leisurebench.co.uk to arrange.

Yes, we do. The LeisureBench website is a trade website as well, so all of our prices have already been discounted. We can also offer a further volume related discount on large furniture orders and you can see this on each individual item.

If you would like to apply for a trade account, please follow this link: https://www.leisurebench.co.uk/trade-account.